The ComplyJet Agent is a lightweight tray application that runs in the background on your macOS device. It performs read-only compliance checks (such as encryption, antivirus, and screen lock settings) and securely reports the results to your organization’s ComplyJet dashboard.
The agent:
Runs quietly in the menu bar
Syncs automatically every 24 hours
Auto-updates in the background
Starts automatically when your Mac restarts
Does not access your files or personal content
Step 1 – Start from the ComplyJet Dashboard
Go to your ComplyJet Dashboard
Log in to your ComplyJet account.
If you are an Admin, switch to Employee View (top right).
Navigate to the Devices tab in the left sidebar.
Click Enroll a Device.
Step 2 – Download & Install the macOS Agent
Download the macOS Installer
Inside the Enroll modal:
Click Download for macOS
A
.dmgfile will download to your Mac (usually in Downloads folder)
Open the DMG File
Go to your Downloads folder
Double-click the
.dmgfileA window will appear with the ComplyJet app
Move to Applications
Drag the ComplyJet Agent icon into the Applications folder
(Just like installing any other Mac application)
Launch the Agent
Open Applications
Double-click ComplyJet Agent
If macOS prompts:
Click Open
Allow required permissions if prompted
You will now see “ComplyJet Agent installed successfully” screen.
Enroll this device to start continuous compliance monitoring.
Step 3 – Enroll Your Device
Get Your Enrollment Code
Go back to your browser (ComplyJet dashboard)
In the Enroll modal, copy the Enrollment Code
Paste Enrollment Code
Paste the code into the agent’s Enrollment Link field
Click Enroll Device
If successful, you’ll see "Successfully Registered Screen"
Verify Installation
After enrollment:
You will see the device dashboard screen.
You should see:
Agent: Installed
Last Connected: Just now
Compliance: Compliant (or Non Compliant based on checks)
What Happens Next?
The agent will automatically start evaluating:
Hard Drive Encryption
Screen Lock
Anti-Virus
If any check fails:
Refer to the relevant help article
Fix the configuration
Click Sync now
Tray Agent Behavior
The ComplyJet Agent is a menu bar application.
You will NOT see:
A Dock icon
A visible app window running constantly
You WILL see:
A 🚀 Rocket icon in the top macOS menu bar
If you don’t see the icon:
Go to the menu bar at the top
Drag other icons left ( CMD click + drag )
Look for the ComplyJet rocket icon, as other icons are moved towards far left
Agent Menu Options Explained
Click the gear icon in the top-right of the agent window.
You’ll see:
ComplyJet Dashboard → Opens your dashboard
Download Logs → Exports diagnostic logs
Help → Opens support resources
Disconnect Device → Unenrolls this device
Quit Agent → Stops the agent for this session
Sync Behavior
The agent:
Automatically syncs every 24 hours
Syncs immediately when you click Sync now
Syncs after enrollment
You do NOT need to manually sync daily.
Auto-Start & Auto-Update
The agent:
Automatically starts when your Mac boots
Automatically installs updates
Requires no manual patching
If you restart your machine:
The agent starts automatically
No reinstallation needed
Uninstalling the Agent
To uninstall:
Quit the agent from the menu bar
Go to Applications
Drag ComplyJet Agent to Trash
Empty Trash
If you plan to re-enroll:
You can reinstall using the same steps
Usually the system detects it as the same device
Disconnecting the Device
To disconnect:
Open the agent
Click the gear icon
Select Disconnect Device
This will:
Unenroll the device
Remove it from compliance reporting
You can re-enroll anytime using a new enrollment code.
Logs & Troubleshooting
Click Download Logs from the gear menu.
This generates a log file containing:
Sync attempts
Enrollment status
Compliance scan results
OS query execution logs
You can:
Review the file manually
Share it with ComplyJet Support
Security & Privacy
The ComplyJet Agent is built with a privacy-first and security-first architecture. It collects only the minimum system information required to validate device compliance.
Built on Open Source (osquery)
The ComplyJet Agent uses osquery, a widely adopted open-source system instrumentation framework.
Originally developed by Facebook
Used across enterprise security platforms
Fully open source and publicly auditable
osquery allows safe, SQL-style queries against system tables. The ComplyJet Agent uses it to run read-only system checks.
It does not modify system settings.
It does not monitor user behavior.
It does not inject code.
What the Agent Checks
The agent collects only compliance-related signals such as:
Hard drive encryption status (FileVault / BitLocker)
Screen lock configuration
Antivirus presence
Basic system metadata (OS version, serial number, device identifier)
It does not collect:
Personal files or file contents
Emails, documents, or photos
Browser history
Keystrokes or screen recordings
Personal application data
The checks are strictly limited to configuration signals.
Apple Code Signing & Notarization
The macOS agent:
Is signed with an Apple Developer ID certificate
Is fully notarized by Apple
Uses hardened runtime protections
macOS verifies the integrity of the application, and you should not see unidentified developer warnings.
Full Transparency
You can review exactly what the agent is doing at any time:
Click the ⚙️ gear icon
Select Download Logs
Open the generated log file
The logs include:
Compliance checks executed
osquery results
Enrollment and sync events
Data Security
All data transmitted by the agent:
Is encrypted in transit (TLS)
Is limited to compliance signals only
Does not include personal content
Frequently Asked Questions (FAQs)
1. I installed the agent but don’t see it.
Check the top macOS menu bar for the rocket icon.
2. The device shows Non-Compliant.
Click into the Compliance tab and see which check failed. Use the relevant help article to fix it.
3. I changed a setting but status didn’t update.
Click Sync now or restart your Mac.
4. Can I disable it temporarily?
Yes. Click Quit Agent.
It will restart when you reboot.
5. Does this slow down my computer?
No. The agent is lightweight and runs minimal checks.
6. What if enrollment fails?
Check your internet connection
Re-copy the enrollment code
Restart the agent
Contact ComplyJet Support if it persists
7. What if I get a macOS security warning?
This shouldn't happen. ComplyJet agent is securely signed & notarized after a thorough validation by Apple team. Please reach out to support so that we can check this.
8. Can I install it on multiple devices?
Yes, but each device must be enrolled separately.
9. Will it update automatically?
Yes. No manual update required.
10. What happens if I disconnect?
The device will stop reporting.
You can re-enroll anytime.