To pass the “Anti-Virus” device check in ComplyJet, your device must have a supported malware detection solution installed and active.
Anti-virus software protects your system against malware, ransomware, and other threats. Devices without active protection will fail this check.
These instructions apply only when using the ComplyJet Agent directly on the device.
If you are using an external MDM (Hexnode, Intune, Jamf, etc.), refer to the respective MDM setup guide instead.
ComplyJet evaluates installed applications detected by the Agent.
Requirement Overview
To pass the check:
A supported antivirus solution must be installed
The application must be detected on the device
The software must not be removed or disabled
Once detected, the device will automatically show Compliant.
Supported Antivirus Software
ComplyJet currently supports detection of the following antivirus products.
If your product is not listed below, contact support for evaluation.
macOS Supported Antivirus
XProtect (built-in macOS protection)
Avast Security
Avira
Bitdefender Endpoint Security for Mac
Carbon Black
Coro
CrowdStrike Falcon
Cylance Endpoint Security
ESET Endpoint Antivirus / Security
Intego
Jamf Protect
Huntress
Kandji EDR
Malwarebytes
McAfee Endpoint Security for Mac
Microsoft Defender
SentinelOne
Sophos
Symantec Endpoint Protection
Windows Supported Antivirus
Avast Antivirus
Avira Antivirus
Bitdefender Antivirus / Endpoint Security Tools
ClamAV
Coro
CrowdStrike Windows Sensor
ESET Security
Huntress
Kaspersky Internet Security / Total Security
McAfee (AntiVirus / LiveSafe / Endpoint Security)
Microsoft Defender / Windows Defender
SentinelOne
Sophos Anti-Virus
Symantec Endpoint Protection
Trend Micro Apex One Security Agent
Webroot SecureAnywhere
WithSecure Elements Agent
macOS Configuration
Option 1: Use Built-In macOS Protection - XProtect ( Easy & Fast )
If you are not using third-party antivirus, macOS must have built-in protections enabled.
On most devices, these settings are enabled by default, so no action is required. Only review or modify them if XProtect is not detected by the agent.
Enable System Security Updates
Open System Settings
Go to General → Software Update
Select the Advanced button (depending on your macOS version, you might see an "i" inside a circle instead).
Ensure one of the following is enabled:
Install Security Responses and system files
Install system data files and security updates
Enable Gatekeeper
Open System Settings
Go to Privacy & Security
Under Security, select:
App Store and identified developers
If the device continues to fail:
Toggle the security update setting off and back on
Sync the ComplyJet Agent again
Option 2: Use a Supported Third-Party Antivirus
Install one of the supported antivirus applications listed above.
Once installed:
Ensure the application is running
Confirm real-time protection is enabled
Click Sync now inside the ComplyJet Agent
If detected, the device will be marked Compliant.
Windows Configuration
Option 1: Use Microsoft Defender ( Easy & Fast )
Microsoft Defender is supported and typically enabled by default on Windows 10/11.
To verify:
Type Windows Security in the taskbar search window
Click Virus & threat protection
Under Virus & threat protection settings, Select Manage settings
Enable Real-time protection
If Defender is enabled and active, the device will pass.
Option 2: Install a Supported Third-Party Antivirus
Install one of the supported antivirus solutions listed above.
After installation:
Ensure the software is active
Confirm real-time protection is enabled
Click Sync now inside the ComplyJet Agent
The device will show Compliant once detected.
How ComplyJet Evaluates This
The ComplyJet Agent:
Detects installed applications on the device
Matches them against supported antivirus identifiers
Validates operating system compatibility
If a supported antivirus application is detected: Compliant
If no supported antivirus is detected: Non-Compliant
Common Reasons for Failure
Antivirus installed but not running
Unsupported antivirus product
Antivirus recently installed but device not synced
Antivirus removed or disabled
Multiple security tools conflicting and disabling protection
Next Steps
After installing or enabling antivirus:
Click Sync now inside the ComplyJet Agent
Confirm the device check shows Compliant
If the device still shows non-compliant:
Restart your system
Re-open the antivirus application
Sync again
Once a supported antivirus solution is detected, the test will automatically pass.