To pass the “Screenlock” device check in ComplyJet, your device must automatically lock after a defined period of inactivity and require a password immediately when the screen wakes.
This ensures unattended devices cannot be accessed by unauthorized users.
These instructions apply only when using the ComplyJet Agent directly on the device.
If you are using an external MDM (Hexnode, Intune, Jamf, etc.), refer to the respective MDM setup guide instead.
ComplyJet evaluates the device configuration detected by the Agent.
Requirement Overview
To pass the check:
Device must auto-lock within 30 minutes of inactivity
Password must be required immediately
Both battery and plugged-in modes must comply (where applicable)
macOS Configuration
You can meet the requirement using either Screen Saver settings or Display sleep settings.
Option 1: Screen Saver Method (Recommended)
Open System Settings
Navigate to Lock Screen
Set:
Start Screen Saver when inactive → 30 minutes or less
Require password after screen saver begins or display is turned off → Immediately
This ensures:
Screen activates within 30 minutes
Password is required instantly
Option 2: Display Sleep Method
Open System Settings
Go to Lock Screen
Set:
Turn display off on battery when inactive → 30 minutes or less
Turn display off on power adapter when inactive → 30 minutes or less
Require password after screen saver begins or display is turned off → Immediately
Windows Configuration
You can meet the requirement using either Screen Saver settings or Sleep settings.
Option 1: Screen Saver Settings (Recommended)
Open Start
Search for Screen saver settings
Select any screen saver (not “None”)
Set Wait → 30 minutes or less
Enable On resume, display logon screen
Depending on Windows version, this may appear as:
Require sign-in when PC wakes
Require password on wakeup
Option 2: Sleep Settings
Open Settings
Go to System → Power & sleep
Set:
When plugged in, put my device to sleep after → 30 minutes or less
When on battery power, put my device to sleep after →30 minutes or less
Then:
Navigate to Accounts → Sign-in options
Set:
Require sign-in → When PC wakes from sleep
How ComplyJet Evaluates This
The ComplyJet Agent checks:
Screensaver idle time
Display sleep timers (AC/DC)
Lock delay (must be immediate)
If all required values meet the criteria, the device will show compliant. If any condition fails it will show up as non-compliant.
Common Reasons for Failure
Screensaver set to more than 30 minutes
Lock delay set to anything other than “Immediately”
Only battery or only plugged-in setting configured
Device not synced after changing settings
Next Steps
After updating your settings:
Click Sync now inside the ComplyJet Agent
If needed, reboot your device
Confirm the device check shows Compliant
Once configured correctly, the test will automatically pass.